FAQ
The things people ask us
If you cannot find your answer, write to us — we will reply and add it here.
General
What exactly does Kumpara do?
It brings sales, purchases, stock, cash and bank, cheques, bank reconciliation, e-documents, marketplace connections and pre-accounting into one product. Everything from quoting to month-end runs in the same place.
Does it replace my accountant's software?
No. Kumpara is your business's own software; it does not replace your accountant's filing and statutory ledger software. You can give them time-limited read-only access and share the monthly pack.
How many users and companies can I have?
It depends on your plan. You see your limit and current usage inside the application, with a warning as you approach it.
Is there a mobile app?
Yes. With the iOS app you can check balances, share document PDFs and record collections or payments.
Which languages are supported?
Turkish, English, Russian, Uzbek, Kazakh and Arabic. Each user chooses their own language.
Security and your data
Could my data mix with another company's?
No. Each business's data lives in its own space, enforced at the database level, so another customer's records can never appear in front of you.
How do I fix a record entered by mistake?
A draft can be edited or deleted. An approved document is cancelled instead: its effects are reversed while the record stays traceable, so your history is never quietly rewritten.
Is my data backed up?
Yes. Backup and restore procedures are in place and restore drills are run regularly. Frequency and retention are stated in your service terms.
Can the support team see my data?
Only if you allow it. Support access is time-limited, revocable at any moment, and every access is logged. Without your grant nobody can enter your account.
Accounting and tax
Can I issue invoices with withholding tax?
Yes. Withholding can be applied to the whole invoice or line by line, so one line can carry it while another does not. The chosen rate is stored on the document and never changes later.
Do I have to build the chart of accounts from scratch?
No. You start from a ready template and add or adjust your own accounts. You define once which document type posts to which account.
How do I see my overdue receivables?
The ageing report shows who owes what and how many days late they are. It looks at actual payments, not just due dates, so a partly paid invoice appears only with its remaining amount.
Switching
How do I switch from Paraşüt?
You connect your account and we pull your customers, products, invoices, cash/bank and cheques. You preview everything, we compare balances against your old program, and only then — with your approval — it transfers.
Is my entire history transferred?
The aim is not to copy your whole history but to let you carry on from the right point: opening balances and still-open documents come across. Closed historical movements are not replayed, and your old program keeps its records.
Can I import from Excel?
Yes. You can upload separate files for customers, products, invoices, cash movements and cheques. Missing or inconsistent rows are shown to you first, and you transfer after fixing them.
Can I switch from Logo, Mikro or DİA?
A direct transfer built for these programs is not ready yet — we are working on it. Today you can switch by exporting from them to Excel/CSV.
Integrations
Can I issue e-invoices?
Yes. You send an invoice as an e-invoice or e-archive document through your integrator and follow its status on the same screen. The integrator connection is configured for you.
Can I connect my bank account directly?
Not yet — we are working on it. Today you get the same result by uploading the statement file from your bank; Excel, CSV and common bank formats are supported.
Do marketplace orders become invoices automatically?
No — and that is deliberate. Orders arrive automatically but wait in a list; they become documents when you have checked the customer and products and approved them. A bad order never turns itself into an invoice and a stock movement.
Pricing
Why are prices not listed on the site?
The price depends on your number of users, the modules you switch on and how many companies you run. Rather than quote a misleading figure, we prefer a short conversation first.
Is there a trial?
We start with a short needs conversation and then set up a trial environment with your own data. We agree on the duration and scope together.
Can I export my data whenever I want?
Yes. Reports download as Excel or CSV, and a whole period downloads as a single file pack. Your data belongs to you.
Question not answered here?
Write to us and we will get back to you shortly.